Terms and Conditions

Definitions

1.1 Hopahopa.eu is an online store that specializes in the sale of Montessori furniture for children, textiles and wicker products.

Applicability

2.1 These General Terms and Conditions apply to all offers, orders and agreements concluded using the Hopahopa.eu website.

2.2 Accepting an offer or placing an order is subject to acceptance of the applicability of these General Terms and Conditions.

2.3 The provisions of these General Terms and Conditions can only be deviated from in writing. If a part of these General Terms and Conditions is deviated from, the other General Terms and Conditions will remain in full force.

Matches

3.1 An agreement is concluded by placing an order by the consumer via the website www.Hopahopa.eu. is entitled to refuse orders or to request additional information. If an order is not accepted, this will be communicated without stating the reason.

Prices

4.1 All prices mentioned are in Dollars or Euro or PLN and include VAT.

4.2 After you have placed an order you will receive a confirmation by e-mail with your order overview and the total costs. The total costs include shipping costs.

Shipping

5.1. Orders placed on weekends or holidays will be shipped the next business day.

5.2. Always check the Track & Trace that we have sent – all the information about your shipment is there.

5.3. Shipping costs :

Poland:
DPD – PLN 20
FedEx – PLN 20
Australia: from $120
France: from $42
Netherlands: from $42
Ireland: from $45
Canada: from $90
Germany: from $20
Portugal: from $42
USA: from $90
Great Britain: from $42
Greece: from $35
Spain: from $42
European Union: from $40

Payment

6.1 Payment can be made in (one of) the manner(s) as indicated during the ordering process. Additional (payment/order) conditions may be imposed on a customer’s order. After placing an order, the customer will immediately receive a confirmation by e-mail stating the total costs, including shipping costs. Payment is always made in full in advance.

6.2 Stripe: You can electronically arrange the payment of your order via our site. An electronic payment via the Internet can be compared to a PIN payment in a shop. After placing your order, choose the payment method Stripe. A screen will open where you can choose the bank where you bank online. Then You follow the procedure that you are used to with payments via internet banking. In principle, the payment is processed the same working day. For more information, please visit the website https://www.stripe.com

6.3 In case of payment in advance by bank transfer, payment must be received in full by Hopahopa.eu within 14 days of the order date.

6.4 The customer gives Hopahopa.eu permission to perform all actions necessary for payment to take place in the payment method chosen by the customer.

6.5 When paying by bank, the date of payment is the date of crediting the bank account of Hopahopa.eu.

Cancel order

7.1 Any order can be cancelled by the customer as long as it has not yet been paid.

7.2 In accordance with the Distance Selling Act, the buyer has the right to withdraw (cancel) the order in whole or in part within seven working days of receipt, without down payment of a fine and without stating reasons. The buyer therefore has the option of getting a refund of the entire or partial order amount, provided that it has already been paid. The customer must return the order at his own expense.

7.3 You must contact Hopahopa.eu within 7 working days of receipt at the delivery address. In this e-mail you must state your name, order number and (if applicable) your bank details. You also indicate that you wish to cancel your order in accordance with the Distance Selling Act. Provided your request meets the above, you will receive a confirmation within 1 working day with the address to which you can return your order.

7.4 You will receive a confirmation by e-mail once we have received and processed your return. Provided that the full order amount is refunded, no later than fourteen (14) days after the confirmation of receipt of your order by Hopahopa.eu

7.5 If you have not canceled within 24 hours after payment of the order, or within 7 working days after receipt at the delivery address and the return has been received by us, or if you cannot submit a confirmation of cancellation, you are obliged to pay. Hopahopa.eu is entitled to pass on costs to you if the order has not been cancelled and is not paid within the specified period.

Returns

8.1 Hopahopa.eu strives to provide you with a high-quality product. Upon receipt of your order, you must immediately inspect the delivered goods and immediately report any defects found in writing via our return form. If the item of clothing does not meet your expectations, you have the right to return the order within 14 working days after receipt. Please send the return shipment in the original quantity, original condition, including labels and packaging.

8.2 As soon as the return shipment has been received, checked and approved by us, we will transfer the total purchase amount of the returned items to your account within fourteen (14) days. You bear the costs of returning the items yourself.

We do not take back items if they are no longer in their original condition, as follows:

– the articles have been worn or washed;

– the articles no longer have the original labels;

– you have attempted to repair a defect yourself;

In this case, the returned products will be sent back to the customer without processing the return.

8.3 We do not accept returns containing used or damaged items. Hopahopa.eu reserves the right to refuse to process a refund if all conditions are not met. As a buyer, you are responsible for the goods. Any signs of use that go beyond what is necessary to establish the nature, characteristics and functioning of the goods, make it impossible to return.

In the event of excessive returns, Hopahopa.eu has the right to refuse future orders or subject them to terms and conditions.

Swap

9.1 If you want to exchange the item for a different size, we request that you return the item and place a new order in our store. So you go through the ordering process again.

9.2 The customer is obliged to send the items to be returned at his own expense. Returns, which are sent by post, must at all times be sufficiently stamped, insufficiently stamped returns will NOT be received and therefore NOT credited.

Stock

10.1 We do our utmost to keep our website as current as possible. However, it is possible that an article is no longer available. In this case we will contact you as soon as possible.

Complaints or questions

11.1 Hopahopa.eu guarantees that the delivered items meet the specifications stated on the website. If you have any questions or complaints about the products supplied by us, you can inform us by e-mail (contact@Hopahopa.eu)l. We strive to solve your problem as quickly as possible, but no later than 14 days after submitting your complaint.

11.2 The postage costs for returning an item with a complaint are for the account of the customer. We will solve the problem in consultation with you as soon as possible, but no later than within 14 days. In order to ensure that your complaint is handled smoothly, we request that you strictly follow our instructions.

Liability

12.1 The delivered items have the properties that you can expect under normal use under the agreement. You can submit any complaints to us in writing or by email.

12.2 The content of this site has been compiled with the greatest care. However, we cannot exclude that certain information is incorrect and/or incomplete. Hopahopa.eu is not liable for the consequences of incorrect or incomplete information on its website.

12.3 Hopahopa.eu cannot be held responsible for any colour deviations compared to screen display.

12.4. Before collecting the parcel, the Customer is obliged to:

– checking in the presence of the courier that the packaging is not damaged,

– checking the contents of the shipment, if the packaging is damaged,

– drawing up a damage report in the presence of the courier at the time of noticing the defect.

If the customer does not comply with the above, no grounds for accepting the complaint are requested.

Force Majeure

13.1. Hopahopa.eu is not liable in case of force majeure. Force majeure in these general terms and conditions is understood to mean all external causes, foreseen or unforeseen, on which Hopahopa.eu cannot exercise any influence, but as a result of which Hopahopa.eu is unable to fulfill its obligations. In the case of force majeure, Hopahopa.eu is entitled to dissolve the agreement or to suspend the delivery without Hopahopa.eu being obliged to pay any compensation.

Privacy

14.1. Personal data of our customers are never made available to third parties without the express permission of the customer. Hopahopa.eu only uses customer data for processing orders and payments.

Intellectual Property

15.1. This website is copyrighted in its entirety, including naming, design, layout and text. No part of this website may be used for other websites and/or other purposes without written permission from Hopahopa.eu.

Governing Law

16.2. Polish law applies to all agreements and all disputes that may arise therefrom.